Refund Policy

snapgrid is free to use. The only thing you can buy is the Custom domain plan ($12 a year plus any tax that applies), which puts your page on a domain you own. This page explains how to get your money back. It is part of our Terms of Service.

14 days, no questions asked

If you are not happy, ask for a refund within 14 days of a payment and you get the full amount of that payment back. This applies to your first payment and to each yearly renewal. You don't need to give a reason.

How to ask

• Purchases are processed by Paddle.com, our reseller and Merchant of Record. The quickest way is to reply to your Paddle receipt, or look up your purchase at paddle.net and request a refund there.
• You can also email us at privacy@snapgrid.me from your account's address; we will ask Paddle to refund you.
• Refunds go back to the card or account you paid with. Your bank may take a few days to show them.

After the 14 days

You can cancel at any time in Share & settings. Your plan then stays active until the end of the year you paid for and is not renewed; we don't refund the rest of a year that has already started, unless the law where you live says otherwise or we stop offering the plan (then we refund the unused part).

What a refund changes

A refunded plan ends right away: your custom domain stops pointing at your page. Your page, its cards and your snapgrid.me link stay exactly as they were.

Your rights

If you are a consumer in the EU or the UK, this policy is in addition to your legal 14-day right to withdraw from the purchase, not instead of it. Nothing here limits rights you have under the consumer law of the country where you live.